Refund policy

Refund Policy – Nordic Prestige Oy

Effective Date: January 15, 2025

At Nordic Prestige Oy, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your purchase, we are here to help.

Refund Eligibility

  1. Change of Mind Returns:

    • Unopened and resellable products can be returned within 14 days of receipt, as per Finnish Consumer Protection Act.
    • The customer is responsible for return shipping costs unless otherwise agreed.

  2. Defective Products or Incorrect Orders:

    • If the product is defective or the wrong item was sent due to an error on our part, you are eligible for a full refund, including shipping costs.

  3. Non-Refundable Items:

    • Products that have been opened, used, or are not in resellable condition (unless defective).
    • Items returned after the 14-day return period.

How to Request a Refund

  1. Email us at vipasiakas@nordicprestige.fi with:
    • Your order number.
    • Details about the product and reason for the return.
  2. Once approved, return the item(s) to the provided address.
  3. Refunds will be processed once we receive and inspect the returned item(s).

Refund Method

  • Refunds will be issued using the original payment method.
  • If the product was purchased with a gift certificate, you will receive store credit.

Additional Scenarios

  1. Wrong Shipping Address Provided:

    • If the order is returned due to incorrect address information provided by the customer, the customer is responsible for additional shipping costs to resend the order.

  2. Damaged Items During Delivery:

    • Inspect your package upon receipt. If damaged, contact the delivery service immediately and notify us at vipasiakas@nordicprestige.fi
    • Retain the packaging for inspection until the issue is resolved.

We value your business and aim to resolve any issues quickly and fairly. For further inquiries, contact us at vipasiakas@nordicprestige.fi